Read the Case | Watch the video | Advices | Test yourself

Lego Ideas serves as a prime example of how a company can tap into customer feedback and suggestions to create innovative new products. The online platform enables customers to submit their ideas and designs for new Lego sets, which are then reviewed by the Lego team. Users can also vote for the most popular ideas, helping the Lego team identify which products are in high demand among customers.

The platform has led to the creation of many successful products, such as the Lego set based on the hit TV show Friends, which was proposed by a fan on the Lego Ideas platform and went on to become one of the best-selling Lego sets. Another example is the Lego set based on the British TV show “Doctor Who”, proposed by a fan on the Lego Ideas platform and later becoming a sales success for Lego.

By listening to customer feedback and allowing users to propose product ideas, Lego has forged a stronger connection with its fanbase and has been able to create products that are more appealing and relevant to them. The platform has also helped Lego stay up-to-date with trends and customer interests, which is crucial for remaining competitive in a constantly evolving market.

In summary, by actively listening to customers and involving them in the new product development process, companies can create more successful and relevant products that cater to their customers’ needs and desires. Lego Ideas is an outstanding example of how a company can effectively implement this strategy and reap positive results in the marketplace.


Click here to display content from YouTube.
Más información en la política de privacidad de YouTube.


A fact universally acknowledged in business is that the customer knows best. Their perspective on your products or services is invaluable, as it allows companies to align their offerings with customer needs, preferences, and expectations. To disregard this truth is to risk falling out of step with the market, leading to decreased customer loyalty, damaging your brand’s reputation, and falling sales. The customer knows best not just because they’re the ones using your product or service, but because their feedback can provide a wealth of information. They can tell you what’s working, what’s not, and how to improve.

By understanding their expectations and their experience with your product or service, you can make adjustments to better meet their needs – whether it’s changing your product, refining your marketing strategy, or adjusting your customer care approach. However, leveraging customer feedback isn’t straightforward, and several obstacles can hinder this process.

These challenges could include not having a system in place to gather or analyze customer feedback, not taking customer complaints seriously, or not having a customer-centric culture within the organization. To overcome these obstacles, several solutions come to mind.

First, it’s crucial to implement a reliable system for collecting and interpreting customer feedback. This could include surveys, reviews, social media monitoring, or using customer relationship management (CRM) software.

Secondly, every complaint must be viewed as a chance to improve. Always take these complaints seriously and ensure they are addressed promptly and effectively.

Finally, fostering a customer-centric culture within your organization is paramount. Everyone in the company, from the CEO down to entry-level employees, should value and understand the importance of the customer’s perspective. This can be encouraged through training, performance metrics focusing on customer satisfaction, and by leaders setting the example through their actions.

Remember, your customers are not just a source of revenue, but also a resource for growth and innovation. The customer truly does know best, and by recognizing this, embracing their feedback, and actioning on it appropriately, you can keep your business on the path to success.

Test yourself

We want to test your knowledge about “The customer knows best”. Participate and find out how much you know!

1. Why is it vital for a business to understand the phrase “The customer knows best”?


2. How does the concept “the customer knows best” enhance innovation?


3. What could be a setback if a business fails to adopt the concept that “the customer knows best”?


4. What is the primary objective of implementing “the customer knows best” approach?


5. How does the principle “the customer knows best” affect the relationship between a business and its customers?


, , , , , , , , ,

Entradas relacionadas

Deja una respuesta

Tu dirección de correo electrónico no será publicada. Los campos obligatorios están marcados con *